Frequently Asked Questions
Everything you need to know about our premium home and garden products.
What is the typical delivery timeframe for my order?
Most orders are processed within 3-5 business days. Depending on your location, standard shipping typically takes an additional 2-4 days. You will receive a tracking number via email once your item has shipped.
Do you offer assembly services for furniture items?
Yes, many of our larger furniture pieces come with white-glove delivery options that include professional assembly and removal of packaging materials. Please check the specific product page for availability.
What is your return policy for home goods?
We offer a 30-day return window for most unused items in their original packaging. Please note that custom-made or personalized products are non-refundable unless they arrive damaged.
Are your wooden products sustainably sourced?
At Charles Taylor Trading Ltd, we are committed to sustainability. All our timber and wood-based products are sourced from FSC-certified forests to ensure environmental responsibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna for eligible purchases.
How do I care for my outdoor furniture?
To maintain the longevity of your outdoor pieces, we recommend annual treatment with a high-quality wood preservative and using protective covers during extreme winter weather.